Returns & Exchanges
Azza Fahmy Jewellery is dedicated to ensuring your complete satisfaction with our handcrafted pieces. If you are not entirely pleased with your purchase, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition.
Initiate Your Request
Contact our dedicated concierge team via email or our online portal with your order number and the reason for your return.
Secure Packaging
Place the jewellery in its original branded box and protective packaging to ensure the craftsmanship remains intact during transit.
Complimentary Pickup
Once your request is approved, we will arrange for a courier to collect the parcel from your preferred address at your convenience.
Inspection and Refund
After our artisans verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing